Shipments

Shipping times

The products are normally available in our warehouses, if they are not available we will let you know the estimated times for the delivery of these items by the suppliers. In addition to availability, the time needed to manage the order must also be taken into account.

The estimated delivery time , which sums the order management and shipping time, is present on the page of each single product, in the cart and in the order confirmation .

This value is the number of calculated considering the shipment to Italy and the normal order handling time . Indicate the estimated day of receipt of the order by the customer. In the case of multiple purchases, the estimated delivery time will be: calculated on the basis of the product with the fastest timescales; long, in such a way as to fulfill the order in a single solution. In the case of shipments abroad, 2/3 working days must be added to the estimated delivery time depending on the country in which you are located. required to send the goods.

Orders with the fastest delivery possible. rapid are those made with online payment (credit card, PayPal, or cash on delivery to the courier) and with the delivery method by express courier.

Orders paid by bank transfer will be processed upon receipt of confirmation of the credit in our current account, for this reason they could suffer a day delay compared to the times indicated in the cart or in the product page.

Once the goods have been entrusted to the courier, delivery will take place. within 1/2 working days (therefore excluding Saturdays, Sundays and holidays) on most locations; Italian , 3 working days , however, for the islands and disadvantaged areas .

It is It is also possible to collect the goods at the headquarters of the nearest express courier. convenient, just indicate it in the order notes by writing “storage deposit” followed by the locality; of the courier office.

Once you have confirmed your order and selected the payment method, preferred payment and delivery methods, Professional Pots processes your order and delivers the material to the courier for shipping to the address you have chosen.

Shipping cost Italy and Islands

The shipping cost is determined first of all according to the weight/volume of the purchased products. It can vary by selecting additional services, such as floor delivery. The detail of the costs will be provided. always updated in the cart as you make your choices.

Smaller islands and Venice is 30 euro from 0 up to 20 kg, 35 euro from 21 kg.

For products of the brand "Insinkerator" the shipping cost is of 12.00 euros

L ' amount of the shipping costs appears automatically on the cart page and therefore before the order confirmation .

Cost of foreign transport

The cost of transport is primarily determined according to the weight/volume of the products purchased. It can vary by selecting additional services, such as floor delivery. The detail of the costs will be provided. always updated in the cart as you make your choices.

The amount of the shipping costs appears automatically on the cart page and therefore before the order confirmation .

Receipt of your purchases

You can check the status of the orders you have placed simply from the Pentole Professionali website by accessing your personal area after logging in in the section: Status of Mine Orders .

Here are some useful tips to put into practice when receiving or picking up your order:
• Check that the packaging is intact and not altered;
• Check that the number of packages delivered are exactly the same as those indicated in the transport document;
• If possible, unpack the product immediately and check for damage;
• In the event of tampering and/or visible breakage, you must immediately contest the shipment and/or delivery by writing: “ RESERVE OF CONTROL OF GOODS FOR .... (indicate the reason)…." on the delivery document received from the courier;
• After which; immediately send us the report to the assistance service: info@pentoleprofessionali.it
• The notification must be received within 7 days of receipt of the goods;

For any doubt or need, do not hesitate to contact info@pentoleprofessionali.it .